NEW YORK (OCN) — Empower Federal Credit Union issued a consumer advisory yesterday regarding a “phone phishing” scam.
Empower has learned of a recent increase in the incidence of “phone phishing” calls being made to area residents, and is warning residents to beware of the calls. Phone phishing involves a phone call that asks the person receiving the call to provide secure information like a PIN or the 3-digit code on the back of a
credit card. The call is usually automated and asks the individual to press 1 to reach a security department. These calls are not being made by legitimate financial institutions, but by scammers. The
calls are random and are not targeting any specific group. However the recording may refer to a specific financial institution or may make reference to “your financial institution”.
“No member account information at the credit union has been compromised,” says Christopher McQueeney, vice president of risk management at Empower. “However, we want to warn all area
residents to beware of all phone calls, texts, or e-mails that ask for secure information. Financial institutions would never ask for secure information in this manner.”
Residents who receive a phone phishing call should hang up immediately, and report this incident to their financial institutions in the event they have given any secure information during one of these calls.
Empower Federal Credit Union:
Empower Federal Credit Union is an $800 million credit union that serves members in Central New York and seven counties in New York State: Onondaga, Oswego, Erie, Broome, Montgomery, Chemung and
Westchester. Main offices are located in Syracuse, New York. Empower is a member of Credit Union Association of New York. For information about this release, contact Mary Wilson, vice president of communications, 315.214.6514.